Getting Started

What is AIRIUM?

AIRIUM is a digital connectivity service using eSIM technology to keep you connected while you move- across islands, borders, and journeys -without the need for a physical SIM card.

Do I need a physical SIM card?

No. AIRIUM works entirely through eSIM technology. You can keep your physical SIM in your phone if you wish.

However, to start using your AIRIUM plan, please ensure that data roaming on your physical (primary) SIM is turned OFF, and that mobile data is enabled for your AIRIUM eSIM.

Will AIRIUM work on my phone?

AIRIUM requires an unlocked, eSIM-compatible device. Please check your device specifications before purchasing an AIRIUM eSIM package.

Activation and Use

When does my AIRIUM plan start?

Your plan starts when the eSIM first connects to a supported mobile network at your destination.

Installation does not activate your plan.
Activation happens automatically on arrival.

How do I activate my eSIM?

No manual activation is required.

Once installed, your AIRIUM eSIM activates automatically when it connects to a supported local network in your destination.

To ensure proper activation, please turn OFF data roaming on your primary (physical) SIM and enable mobile data for your AIRIUM eSIM.

Can I activate AIRIUM before I travel?

You can install the eSIM in advance, but activation begins only once the eSIM connects to a supported network at your destination.

We recommend installing your eSIM before travel while connected to Wi-Fi.

Can I use AIRIUM in multiple countries?

Some AIRIUM eSIM packages are designed to work across supported countries, depending on the plan selected, without needing to change SIMs.

Supported countries vary by package. Please refer to the eSIM Plans and Bundles page for a full list by plan.

How do I receive my eSIM after purchase?

After purchase, your eSIM is delivered digitally, usually by email, with clear installation instructions and a QR code.

Delivery is fast and designed to work before or shortly after arrival, depending on the package selected.

Packages and Choosing the Right Option

What AIRIUM eSIM packages are available?

Currently, AIRIUM offers 48 eSIM packages, 2 complimentary bundles, and 24 top- up plans. To choose the package which is more conveniennt for you, visit our eSIM Plans and Bundles page and use our plan pick assistant on the top of the page.

Can I upgrade my plan?

No. AIRIUM packages cannot be upgraded once activated.

If you need more data or a longer period of connectivity, you can purchase a top-up plan. Relevant top-up plans are available on each page of AIRIUM eSIM plan.

AIRIUM Welcome and AIRIUM Continuum (VPC Clients)

What are AIRIUM Welcome and AIRIUM Continuum bundles?

AIRIUM Welcome and AIRIUM Continuum are courtesy bundles available for the clients who book a vehicle from VPC Very Popular Cars.

Learn more about AIRIUM Welcome and AIRIUM Continuum bundles.

Can AIRIUM Welcomeor AIRIUM Continum  be extended or transferred?

No. AIRIUM complimentary plans are non-transferable, and cannot be exchanged for other plans or cash.

Data, Speed and Fair Use

Can I stream or make video calls?

AIRIUM eSIM packages and plans are designed for everyday connectivity such as:

• messaging
• navigation
• browsing.

Extended streaming or heavy downloads may impact performance.

What does “unlimited data” mean?

Unlimited data for eSIMs means you have continuous access to mobile data without worrying about running out of data during your plan period.

However, AIRIUM Unlimited Data Plans and Bundles include a fair-use threshold to ensure reliable performance across shared networks:

• High-speed data is available for the first 3 GB per day, at speeds of up to 20 Mbps.
• After the daily high-speed allowance is reached, speeds may be reduced to 1 Mbps.
• High-speed data resets every 24 hours.
• Reduced speeds remain suitable for messaging, email, navigation, and general coordination.

What happens if I run out of data?

You may purchase AIRIUM Top-Up plan package if needed. Top-up plans for each AIRIUM eSIM plan are listed on the same page with a eSIM plan for your convenience.

Is hotspot or tethering allowed?

AIRIUM eSIM packages and plans are intended for personal use.

Persistent hotspot use may affect performance and is not recommended.

Payments and Pricing

Why is AIRIUM more expensive than a local SIM?  

AIRIUM is designed for people who prefer reliability, continuity and simplicity.

AIRIUM eSIM is purchased in advance, and it works on arrival, stays with you as you move, and removes the inconvenience that adds up while travelling.

AIRIUM is not about more money; it is about more convenience and comfort.

What currency are prices shown in?

Prices on the AIRIUM website are displayed in Tongan Paʻanga (TOP).

All payments are handled securely through the VPC online payment platform in partnership with a leading local bank.

Are there hidden fees?

No. Pricing is transparent and shown before purchase.

Refunds and Cancellations

Can I get a refund if I don’t use my plan?

Due to the digital nature of eSIMs, activated plans are non-refundable.

What if my phone is not compatible?

Please make sure to confirm the compatibility of your device before purchasing any AIRIUM digital product. Our list of compatible devices is regularly updated. Refunds are not available for incompatible devices. 

Troubleshooting and Support

My eSIM isn’t working- what should I do?

First, check that your device supports eSIM and that mobile data is enabled on your AIRIUM eSIM.

Also ensure that data roaming is turned OFF on your primary (physical) SIM, as this may prevent the AIRIUM eSIM from connecting correctly.

If issues persist, please contact AIRIUM support.

Who do I contact for help?

Support details are provided on the website and in your confirmation email.

Final note

AIRIUM is built to elevate your travel comfort.

If you’re unsure which AIRIUM eSIM package fits your journey better, start simple- and upgrade if needed.