Before You Contact Us

Before reaching out, please take a moment to:

• Review the FAQs section

• Check the Installation and Activation page

• Refer to the Terms and Conditions for plan details and usage rules

Many common questions are answered there, and a quick check often resolves things immediately.

If you still need help, please review the steps below. These checks resolve most issues quickly:

• Your device supports eSIM technology

• Your AIRIUM eSIM is installed

• Your AIRIUM eSIM line is turned ON

• Data roaming is turned OFF on your primary (physical) SIM

• Mobile data is enabled for your AIRIUM eSIM

• You are in a supported destination

If you have just arrived, allow a few minutes for the network connection to establish.

Common Issues and Quick Fixes

My eSIM is installed but not connecting

• Make sure mobile data is enabled for the AIRIUM eSIM

• Turn OFF data roaming on your primary SIM

• Try restarting your device

• Ensure you are within a supported coverage area

My eSIM worked earlier but stopped

• Check your remaining data or plan validity

• If you are using an unlimited plan, you may have reached the daily high-speed threshold

• Reduced speeds remain suitable for messaging, email, and navigation

My speeds are slower than expected

For AIRIUM Unlimited Data plans and bundles:

Unlimited Data Plans and Bundles include a fair-use threshold to ensure reliable performance across shared networks:

• High-speed data is available for the first 3 GB per day, at speeds of up to 20 Mbps.
• After the daily high-speed allowance is reached, speeds may be reduced to 1 Mbps.
• High-speed data resets every 24 hours.
• Reduced speeds remain suitable for messaging, email, navigation, and general coordination.

Relevant Plans and Bundles:

• AIRIUM Premium (plan)- Unlimited data within the Pacific region for 7 days.
• AIRIUM Neximus Ultimate (bundle)- Unlimited data within the Pacific region for 5 days, with global data, calls, and SMS for 15 days.
• AIRIUM Welcome (bundle)- Unlimited data within the Pacific region for 3 days.

I don’t see my data usage

After you purchase an AIRIUM product, you will receive a confirmation email which also includes:

• Your eSIM details

• A QR code for installation

• Information on how to check your data usage, remaining allowance, and plan validity

You can view this information through your device settings or the eSIM management link provided. If you’re unsure where to find it, our support team is here to assist.

My phone says “No Service”

• Confirm your device is eSIM-compatible and unlocked

• Ensure your AIRIUM eSIM is selected for mobile data

• Restart your device

• Try manual network selection in your phone settings

When to Contact Support

Please contact AIRIUM support if:

• Your eSIM fails to connect after completing the checks above

• You experience persistent connectivity issues

• You are unsure about installation or device settings

To help us assist you quickly, please include in your email:

• Your order number

• The device model you are using

• Your destination country

• A brief description of the issue

How to Reach Us

Support contact details are provided:

• On the AIRIUM website

• In your purchase confirmation email

Our team will guide you through the next steps or escalate the issue if needed.

A Final Note

AIRIUM is built around simplicity, trust, and continuity.

Most issues are resolved with small adjustments, and we’re here to make sure your connection works the way it’s meant to- constantly, reliably, and without friction.