Our Commitment to Privacy

AIRIUM is committed to protecting your privacy. This reflects the value we place on trust- with our customers, partners, and anyone who shares personal information with us.
We collect only what is necessary, handle it responsibly, and never treat personal data as a commodity.

What This Privacy Policy Covers

This Privacy Policy explains how AIRIUM collects, uses, stores, and protects personal information.
It applies to:

• personal information you provide directly to us
• information collected through your use of our website or services
• information obtained through lawful third-party sources connected to our services

This policy does not apply to third-party websites or services linked from our site. Those platforms operate under their own privacy policies.

1. What Data We Collect

Depending on how you interact with AIRIUM, we may collect:

• basic contact details (such as name and email address)
• technical information (such as IP address, browser type, device information)
• website usage data (pages visited, time spent, interaction patterns)
• service-related information required to deliver eSIM services.

We do not collect sensitive personal data unless explicitly required by law or service functionality.

2. How We Collect Data

We collect data when you:

• visit or browse our website
  contact us via email, forms, or messaging platforms
• purchase or activate an AIRIUM service
• interact with our content through cookies or similar technologies

Further details about cookies can be found in our Cookie Policy.

3. Why We Collect Data

We collect and process personal information to:

• deliver and support AIRIUM services
• ensure website functionality and security
• improve service quality and user experience
• respond to enquiries and provide customer support
  meet legal, regulatory, and operational obligations

We do not use personal data for purposes unrelated to our services.

4. How We Store and Protect Your Data

The security of your personal information matters to us.
AIRIUM applies reasonable physical, technical, and administrative safeguards to protect data against:

• unauthorised access
• misuse or alteration
• loss or destruction

Data is retained only for as long as necessary to fulfil its purpose, unless a longer period is required by law. Once no longer required, data is securely deleted or anonymised.

Additional protective measures are outlined in our Fraud and Spam Protection Policy.

5. Your Data Protection Rights

You have the right to:

• access your personal data
• correct inaccurate or incomplete information
• request deletion of your data, where applicable
• restrict or object to certain types of processing
• request data portability, where legally applicable

Requests are handled within one month. To exercise your rights, please contact us using the details provided on our website.

6. Third-Party Websites

AIRIUM’s Privacy Policy applies only to our own website and services. If you follow links to third-party websites, we encourage you to review their privacy policies separately.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or how AIRIUM operates. Any updates will be published on this page with a revised effective date.

8. How to Contact Us

If you have questions about this Privacy Policy, the data we hold, or your rights, please contact us via the official contact details listed on the AIRIUM website.

9. Complaints and Regulatory Oversight

If you believe your privacy concern has not been addressed adequately, you may contact your local data protection or regulatory authority.